At a glance
These terms, taken from Inspira's Check-in and Cancellation sheet, are stated as policy.
| Check-in | From 12:00 noon |
|---|---|
| Check-out | By 10:00 am |
| Access | Smart door code, sent with your check-in details |
| Cleaning | Complimentary twice a week; extra cleaning on request at additional cost |
| Cancellation | Non-refundable once confirmed and paid; requests made at least 12 hours before check-in may be considered for adjustment or rescheduling |
| Contact | +254 722 982071, +254 722 376873, info@inspiraafrica.co.ke |
Booking Policy
1.1 Overview
This policy explains how to book a stay with Inspira Luxury Homes, what you agree to when you book, and what you can expect from us. A booking is confirmed only when it has been paid for and we have sent you written confirmation with a booking reference.
1.2 Who can book
To make a booking, you must:
- Be at least 18 years old and able to enter a binding agreement.
- Give us accurate contact details and valid ID, as described in the Check-in and Onboarding Policy.
- Stay at the home for the whole booking. You may not book for someone else who will stay without you unless we have agreed in writing.
The person who books (the “Primary Guest”) is responsible for everyone in their party and for any charges arising from the stay.
1.3 How booking works
- Send us your dates, number of guests and the home you want, through our website, WhatsApp, phone or email.
- We confirm availability and send you the total price and payment details.
- You pay as set out in section 1.5.
- Once we receive payment, we send written confirmation. Your booking is not secured until you have it.
1.4 Prices and what is included
Prices are quoted in KES or USD for the whole stay and include:
- The nightly rate for the home.
- Complimentary cleaning twice a week during your stay.
- Wi-Fi and the amenities listed for the home.
- Applicable taxes and levies.
Additional cleaning, airport transfers, extra guests and other services are quoted separately and charged only if you ask for them. You will always see the full price before you pay.
1.5 Payment
- Bookings are paid in full when you book, or with a 50% deposit at booking/reservation and the balance at least 7 days before check-in.
- We accept M-Pesa, bank transfer and card payments.
- If payment is not received by the due date, the booking is not confirmed and we may release the dates.
- Bookings are non-refundable once paid, so please check your dates and details before you pay. See Part 3.
1.6 Security deposit
For long stays, a refundable security deposit equivalent to one month’s fees is paid before check-in. We return it within 7 days after check-out, less the cost of any loss, damage or breakage assessed under section 1.8.
1.7 Guests and occupancy
- The maximum number of guests is shown for each home. Everyone staying overnight counts.
- All adult guests must be registered by the security at the gate, and show a valid ID or passport.
- Visitors are permitted and must follow the building’s security procedures.
1.8 Loss, damage and breakage
You are responsible for any loss, damage or breakage during your stay that is caused by you, your party or your visitors. Any damage identified is assessed and charged before check-out or, if found after you leave, within 48 hours of check-out. We will tell you what we found and what it costs, and you can ask us to review any charge.
1.9 Long stays
Stays of 30 nights or more may have a monthly rate and a different payment schedule. We will confirm both in writing before you pay.
1.10 Changes to a booking
To change your dates or number of guests, contact us as early as possible. Changes depend on availability and may change the price. A change takes effect only when we confirm it in writing. Rescheduling is covered in Part 3.
1.11 When we may decline or cancel
We may decline a booking, or cancel a confirmed one, if the information given was false, if the booking would exceed occupancy limits or breach the House Rules, if payment cannot be verified, or if the home becomes unavailable for reasons outside our control. If we cancel for a reason that is not your fault, section 3.5 applies.
1.12 Privacy
We use your information to manage your booking, verify identity and keep our homes secure. We do not share it except as the law requires or as needed to provide your stay. See our Privacy Policy.
Check-in and Onboarding Policy
2.1 Check-in and check-out times
| Check-in | From 12:00 noon |
|---|---|
| Check-out | By 10:00 am |
Early check-in and late check-out depend on availability, because we prepare each home between guests. Please ask at least 48 hours ahead. They are not guaranteed until we confirm in writing, and a fee may apply.
2.2 Before you arrive
Before check-in, we will ask you to send us:
- A valid government-issued photo ID or passport for every adult guest.
- The names of everyone who will be staying.
- Your expected arrival time and any special requests.
If we cannot complete verification, we may delay your access to the home.
2.3 Your check-in details
Before you arrive, we send you a Check-in Details message. It gives you:
- The building name and address, and your floor and apartment number.
- Your smart door code.
- The Wi-Fi network name and password.
- Our contact numbers.
Door codes and Wi-Fi passwords are for your registered party only. Please do not share them.
2.4 Getting in
Key in your smart door code and the door will open. The code is deactivated after check-out.
The apartment door is self-locking. Take your keys with you whenever you leave, and check that you have them before you close the door, so that you are not locked out. If you are locked out, call us straight away. A call-out fee may apply.
2.5 When you arrive
- Look around the home as soon as you arrive.
- Tell us within 2 hours of check-in about any damage, missing items or cleanliness concerns. Photos help.
- Read the House Rules in Part 4 and any building guidance in your Check-in Details.
If you do not report a problem on arrival, we may treat the home as having been in good condition at check-in when we assess any damage.
2.6 During your stay
- Cleaning. Complimentary cleaning is provided twice a week. Additional cleaning can be arranged on request at an extra cost.
- Support. Contact us on +254 722 982071, +254 722 376873 or info@inspiraafrica.co.ke for help or questions at any time during your stay.
- Problems. If something significant affects your stay, such as no water or electricity, tell us immediately. We will fix it or offer a reasonable solution.
2.7 Check-out
Please check out by 10:00 am. Before you leave:
- Close and secure all windows.
- Turn off lights, air conditioning and appliances.
- Lock the door from the outside and return the keys to the lockbox.
- Tell us about any damage or breakage.
Any damage we identify is assessed and charged under section 1.8. If you stay past 10:00 am without our approval, a late check-out fee of up to one night’s rate may apply.
2.8 Safety and building rules
Please follow the safety guidance in your Check-in Details and the rules of the building, including visitor registration, parking and use of shared facilities. Supervise children at all times. In an emergency, call the emergency services first, then us.
Cancellation Policy
3.1 Overview
Bookings with Inspira Luxury Homes are non-refundable once confirmed and paid for. Plans can change, so if you give us enough notice we may consider adjusting or rescheduling your booking, as set out below. Please check your dates carefully before you pay.
3.2 What happens when you cancel
| When you tell us | What happens |
|---|---|
| At least 12 hours before the scheduled check-in time | We may consider adjusting or rescheduling your booking, subject to availability. This is not a refund. |
| Less than 12 hours before the scheduled check-in time | No refund, adjustment or rescheduling. |
| No-show, or leaving before the end of your stay | No refund for the nights you do not use. |
All times are Nairobi local time. The scheduled check-in time is 12:00 noon on your arrival date unless we have confirmed another time in writing.
3.3 How to cancel or ask to reschedule
Contact us by phone or email as early as you can: +254 722 982071, +254 722 376873 or info@inspiraafrica.co.ke. Your request counts from the time we receive it, and we will confirm our decision in writing.
3.4 Adjustments and rescheduling
Where we agree to adjust or reschedule a booking:
- The new dates depend on availability.
- The new stay must start within 3 months of the original check-in date.
- A booking can be rescheduled once.
- If the new dates cost more, you may be asked to pay the difference. If they cost less, the difference is not refunded.
3.5 If we cancel
If we cancel a confirmed booking, or cannot provide the home you booked, for a reason that is not your fault, we will offer you comparable accommodation or a full refund of what you paid, returned to your original payment method within 7 business days.
3.6 Exceptional circumstances
We may, at our discretion, consider a request made outside the notice period where an unforeseeable event prevents you from travelling, such as serious illness or a bereavement in your immediate family, supported by documents. This is not a guarantee of a refund.
3.7 Non-payment
If a payment due under a booking is not received by its due date, we may cancel the booking and release the dates.
3.8 Questions or disagreements
If you disagree with a decision under this policy, contact us within 7 days and we will review it.
House Rules
These rules apply in every Inspira Luxury Home. They help keep our homes comfortable for you, your neighbours and the next guest.
- No smoking. Smoking is not permitted inside the apartment. A cleaning charge of KES 1,000 applies if we find evidence of smoking.
- No parties or events. Parties, events and excessive noise are not permitted.
- Shoes. Please remove your shoes before walking on the carpets, to keep them clean and preserve the furnishings.
- Cleaning. Complimentary cleaning is provided twice a week. Additional cleaning can be arranged on request at an extra cost.
- Loss, damage and breakage. Guests are responsible for any loss, damage or breakage during their stay. Any damage identified will be assessed and charged accordingly before check-out.
- Doors and keys. The apartment door is self-locking. Carry your keys when you leave. At check-out, lock the door from the outside and return the keys to the lockbox.
- Pets. Pets are not allowed inside the homes.
Contact us
- Inspira Africa Ltd, trading as Inspira Luxury Homes.
- D5 Duchess Park, Hatheru Road, Lavington, Nairobi.
- Phone/WhatsApp: +254 722 982071, +254 722 376873.
- Email: info@inspiraafrica.co.ke
Thank you for your cooperation. We wish you a pleasant and memorable stay at Inspira Luxury Homes.